At the world market leader in energy technology, you will contribute to keeping the energy supply stable in the future. With our intelligent digital and analogue solutions, you will help shape the implementation of the energy transition. In a global team of 4.900 committed colleagues, which is characterized by the unique cohesion of our family-run group of companies. Reinhausen - where Power meets Passion.
Customer Support Engineer
Reinhausen Asia-Pacific Sdn. B - Kuala Lumpur
What awaits you:
- Analyze the technical and logistical aspects of the value chains of various OEM customers concerning MR's products.
- Conduct training sessions at OEMs to ensure compliance with relevant operating instructions for both new and existing products, aimed at preventing errors and eliminating recurring issues.
- Assist in the introduction of new products at OEMs, including training on mounting steps, unpacking, testing, etc.
- Provide general product training to OEM customers, as well as specialized training to address error situations ("customer handling").
- Develop and, if necessary, implement strategies to improve product mounting steps at OEMs.
- Support OEM customers in testing complex applications, such as phase-shifter interlocking and transformer monitoring.
- Offer suggestions for and/or execute improvements in documentation to simplify the handling of MR products.
- Monitor and analyze the strengths and weaknesses of competitor products within OEM value chains.
What you bring to the table:
- 5 years of experience in the power transformer preferably in the service area
- Basic knowledge of complaint management and de-escalation techniques
- Customer and service orientation
- Well-developed analytical abilities and the ability to document and evaluate results in an appropriate form.
- Good presentation techniques, targeted meeting moderation, visualization skills
- Systematic approach to problem solving.
- Knowledge of cause-analysis tools.
- Strong communication skills in English and any Asia languages.
- Willingness to travel internationally (approx. 50%).
Our Benefits:
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What else you should know:
| Company / location | Reinhausen Asia-Pacific Sdn. B, Kuala Lumpur |
Zainorli Ali
Contact Person
Mail: Zainorli.Ali@my.reinhausen.com
Mail: Zainorli.Ali@my.reinhausen.com
