At the world market leader in energy technology, you will contribute to keeping the energy supply stable in the future. With our intelligent digital and analogue solutions, you will help shape the implementation of the energy transition. In a global team of 4,800 committed colleagues, which is characterised by the unique cohesion of our family-run group of companies. Reinhausen - where Power meets Passion.

For our location Humboldt, TN we are looking forward for you as:

Complaint Management Coordinator

What challenges can you expect?

You manage and coordinate investigations and reporting for customer complaints related to products, services, and shipments
You analyze data using SAP, MS Office tools, and 8D methodologies to support issue resolution and continuous improvement
You organize and lead internal meetings to resolve complaints and participate in audits
You maintain and enhance a complaint management FAQ chatbot to support internal knowledge sharing
You contribute to digitalization efforts by integrating MS Power Platform and Copilot Studio into complaint processes

What do we expect from you?

You have a degree in engineering, computer science, or business—or equivalent experience in a manufacturing environment
You bring 5–10 years of experience in engineering, manufacturing, quality, customer problem solving, or business programming
You are proficient in SAP or similar MRP systems and MS Office tools
You have strong technical writing and problem-solving skills across multiple departments and topics
You are self-motivated, organized, and communicate effectively

Reinhausen provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Reinhausen complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Reinhausen expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Reinhausen employees to perform their job duties may result in discipline up to and including discharge.

This is what we offer. And much more.

Click through our benefits and learn more about your benefits with us!

Benefits & offers
Employees enjoy weekly canteen benefits as part of our commitment to well-being and workplace comfort. Additionally, we offer a bonus program to recognize and reward individual contributions and achievements.

Company security
We provide strong financial and personal protection for our employees through a 401(k) plan with a 10% company match, fully paid Short- and Long-Term Disability, AD&D, and Life Insurance with optional family coverage. Employees also have the option to choose Supplemental Life, Accident, and Critical Illness Insurance.

Networks & Communities
We actively support foundation and community sponsorships and encourage participation in related activities. These initiatives foster meaningful connections and promote engagement within and beyond our organization.

Work-life balance
We know life outside of work matters, too. That's why we offer generous paid time off, recognized holidays, and comprehensive parental leave, along with role-appropriate flexibility so you can balance work and life.