At the world market leader in energy technology, you will contribute to keeping the energy supply stable in the future. With our intelligent digital and analogue solutions, you will help shape the implementation of the energy transition. In a global team of 4.000 committed colleagues, which is characterised by the unique cohesion of our family-run group of companies. Reinhausen - where Power meets Passion.
For our location Suzhou we are looking for you as:
Customer Support Engineer
Customer Support Engineer
What challenges can you expect?
- General product trainings for OEM customers and end-users to ensure compliance with the specifications of the Operating Instructions;
- Introduction of new products (training on assembly steps including unpacking, testing, etc.) for OEM customers;
- Creation and, where necessary, implementation of improvements to product-related assembly steps at our OEM customers;
- Customer retention through the supervision of tests for complex applications;
- Collection and forwarding of "basic feedback" from OEM assembly, quality management, etc.
- Analysis of the value chain of our OEM customers as far as possible along the product chain;
- Write technical reports or statements at the request of the customer.
What do we expect from you?
- Bachelor degree in Electrical, Mechanical Engineering, or a related field of Automation;
- At least 2 years of relevant working experience in the field service field, preferably with experience in technical service for power substations and transformer OEMs;
- A good command of English (both written and spoken);
- A high willingness to travel;
- Highly developed analytical skills;
- Knowledge of cause-analysis tools (such as 5W, Ishikawa, error tree, etc.);
- Good communication, negotiation, and skills in systematic problem-solving approaches.
This is what we offer. And much more.
Click through our benefits and learn more about your benefits with us!
Work environment
Flexible working time models, mobile working, modern IT equipment, new office work environments & ergonomic workplaces
Flexible working time models, mobile working, modern IT equipment, new office work environments & ergonomic workplaces
Culture
Challenging tasks in a system-relevant industry, freedom to shape and make decisions as well as a high degree of personal responsibility, working in an international and innovative environment
Challenging tasks in a system-relevant industry, freedom to shape and make decisions as well as a high degree of personal responsibility, working in an international and innovative environment
Personnel development
Annual employee appraisals, continuing education catalog with over 1,000 offerings, support programs, mentoring, educational leave and grants
Annual employee appraisals, continuing education catalog with over 1,000 offerings, support programs, mentoring, educational leave and grants
Interested? Apply now!
Online applicationDo you know someone who might fit?
Jessica Zhou
Ansprechpartner Berufserfahrene / Contact Person Experienced Professionals
Phone:
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