We are “The Power behind Power” and as Maschinenfabrik Reinhausen (MR) we have been writing success stories for over 150 years. As global market leader in energy technology, we are using highest-performance actuators, sensors, software and services to make transformers intelligent and controllable, thereby ensuring an optimal power supply from the power plant to the outlet. Join us in as
We are “The Power behind Power” and as Maschinenfabrik Reinhausen (MR) we have been writing success stories for over 150 years. As global market leader in energy technology, we are using highest-performance actuators, sensors, software and services to make transformers intelligent and controllable, thereby ensuring an optimal power supply from the power plant to the outlet. Join us in as
Product Support Engineer/Order Processing Service
Location: Humboldt, TN
What challenges can you expect?

Essential Functions:   

  • Qualification of OP team based on the qualification matrix regarding product and process knowledge with focus on the service activities
  • Implementation of new processes in the Sales Teams (e.g. transfer of order processing for RM service, roll-out of new service process, etc.)
  • Follow up on (order fulfillment) service related KPIs and define necessary measures together with OP manager and leaders
  • Provide support for the annual GOP International meeting
  • Escalate delivery times / manufacturing slots as needed in cooperation with OP manager and leaders
  • Introduction of new products / services (SOD1 >>> SOD2)
  • Collecting / evaluating requirements of the market in close cooperation with the Business Units
  • Qualification of Area Sales Managers based on T-Profile matrix
  • Supporting special projects and clarification of requirements in ETO (Engineer to Order) projects
  • Supporting sales targets and daily business if necessary (backup)
  • Collecting feedback from the market
  • Support Sales team regarding customer and operator advise about technical inquiries relating to MR products.
  • Collaborate with the Order Processing Product (OPP) team on any technical configuration issues to ensure all service orders are completed correctly in a timely manner.
  • Analyze customer complaints (Yes We Care) and any Global Incident in a timely manner to ensure the Complaint Management team can provide quality support to address the complaints.
  • Providing technical support to the OPP team.
  • Assist any department within MR global organization to solve any technical issue.
  • Regular attendance at Humboldt facility.
  • Must be able to travel Internationally to Germany to receive updated training and domestically for training or to support service technicians.

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What do we expect from you?

Preferred Education Requirements:     

  • Bachelor Engineering degree with focus in Electromechanical area, or Master Technical degree with experience in Electrical Service and Customer Support.
  • Knowledge of products in electrical transmission industry.

 

Preferred Experience:   

  • Experience in energy terminology
  • Ability to interpret Electrical Control Schematics
  • Knowledge of the machine construction industry or manufacturing industry.
  • Customer service experience in any industry.
Reinhausen provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Reinhausen complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Reinhausen expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Reinhausen employees to perform their job duties may result in discipline up to and including discharge.
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